Vertex ® Wallet — quick, secure guide

What is Vertex ® Wallet?

Vertex ® is the name given to the non-custodial wallet and trading interface used across the Vertex Protocol ecosystem — a fast on-chain orderbook and DEX that supports spot and perpetual markets. The primary web app and developer docs are the best first stop for trading and wallet connection instructions.

Official app (connect wallet): app.vertexprotocol.com. Developer docs & SDKs: docs.vertexprotocol.com. :contentReference[oaicite:0]{index=0}

Logging into Vertex ® Wallet (quick guide)

• Connect, don’t create: Most Web3 flows ask you to “Connect Wallet” (MetaMask, WalletConnect, OKX, Ledger) rather than sign up with email/password. Always confirm the URL is app.vertexprotocol.com before connecting. :contentReference[oaicite:1]{index=1}
• Network: Switch your wallet to the supported network (Arbitrum or the specific chain Vertex is running on) to avoid “network mismatch” errors. :contentReference[oaicite:2]{index=2}
• Permissions: For some actions you must sign a transaction or sign a message — read the request and never share private keys or seed phrases.

Common issues & troubleshooting

Unable to login / Vertex ® App not working: clear browser cache, try a different wallet provider or browser profile, disable conflicting extensions, and ensure the app is not blocked by a VPN or firewall. If you see unusual errors or maintenance notices, check Vertex’s status or announcements channels. :contentReference[oaicite:3]{index=3}

Signature declined / "Can't verify" / error decline: a signature pop-up rejection or nonce mismatch is the most common cause. Retry after refreshing the wallet, or reconnect using WalletConnect. If the UI still fails, capture screenshots and submit a support ticket with your wallet address and logs. :contentReference[oaicite:4]{index=4}

Account recovery & 2FA (how it works)

Vertex ® is wallet-based and non-custodial — recovery is via your wallet seed phrase or hardware wallet backup. There is no centralized password reset for on-chain wallet keys. If you are integrating with a custodial service (for example, depositing to an exchange such as Uphold), follow that platform’s recovery/2FA procedures. For Uphold support and 2FA recovery see Uphold Help Center. :contentReference[oaicite:5]{index=5}

• Never share your seed phrase.
• Use hardware wallets (Ledger/Tangem) for long-term holdings where possible. :contentReference[oaicite:6]{index=6}